Return and Exchange Policy

Thank you for your purchase at puraindonesia.com 

We strive to provide the best quality products and wonderful shopping experience! We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it for exchange. Please see below for more information on our return policy.

EXCHANGES

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at contact@puraindonesia.com / whatsapp  08175788899 with details of the product and the defect. 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail or your whatsapp number, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Only regular priced items may be exchange. Sale items are non-refundable.

EXCEPTIONS

Some items are non-refundable and non-exchangeable. These include Sale items and defective caused by logistic (shipping)

SHIPPING

To return the item you purchased, please mail it to:

PURA The Purest

Gubeng Kertajaya 13A no. 31, Surabaya 60282

0878 5318 9000 

Exchange do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.